We heard back from the patient liaison on Thursday. My chart was reviewed and discussed with the staff that worked on the night we came. Although it was a busy night they gave no excuse for not having a nurse visible/available at the desk during our wait and stated that they were sorry. That should never have happened and they took ownership for that.
That feels good.
2 comments:
((hugs))
That is very good. Doesn't take away the loss, and they were not responsible for that, but you should have been treated with more concern and compassion!
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