Saturday, April 7, 2012


We heard back from the patient liaison on Thursday. My chart was reviewed and discussed with the staff that worked on the night we came. Although it was a busy night they gave no excuse for not having a nurse visible/available at the desk during our wait and stated that they were sorry. That should never have happened and they took ownership for that.

That feels good.


Josi said...


Brenda Funk said...

That is very good. Doesn't take away the loss, and they were not responsible for that, but you should have been treated with more concern and compassion!